Can Jumia products be trusted?

E-commerce has been one of the trendy places in recent times where people purchase anything they need online. The purchased products are then delivered to your home or nearest location. There are several e-commerce platforms such as Jumia, Konga, eBay, and Alibaba among several others.

However, in this article, we will be discussing if Jumia products can be trusted based on reviews from Trustpilot and some other review platforms.

When Was Jumia Established?

Jumia is an online e-commerce platform and marketplace that provides customers with different types of products as well as logistics services.

Jumia was established in Nigeria in 2012 with its office first located in Lagos.

Can You Trust Jumia Products?

Purchasing products online may be difficult especially when you have seen some bad reviews about a particular product. Most often, these online e-commerce platforms show alluring photos of your searched product only for you to get a disappointing product delivered to you.

Many of us may have purchased goods and products from Jumia with a reasonable amount of satisfaction. However, based on some reviews by Trustpilot, we are forced to believe that jumia products cannot be totally trusted.

Let’s take a look at some of these reviews

Reviews summary on Trustpilot shows that out of 45 reviews, 64% are bad while 16% are Excellent, and the rest 20% are shared among the middle evaluations. The overall review star is 1.8 out of 5 which is quite bad.

Looking at some of these recent reviews,

“Jumia is so annoying and more like a fraudulent platform, I bought an iPhone X that the battery does work for up to 2 hours, and even if you are not using the phone the battery goes off on its own I ordered for a return these people that call themselves Jumia returned it that after checking the product that my return is not accepted, am going to sue you people stupid company and everyone reading this beware of them doing business with them is at your own risk their useless customers’ agent will never pick up your calls and they threaten to take back your product with refunding you if you don’t accept the fake stuff they send to you” by Overry Emakpor.

On another review platform, reviews.io which gave Jumia a rating of 2 stars,

“The shoe I ordered for a friend looked very nice and manly in the picture but when it came, it looked like a school boy’s shoe that has been in use for a very long time.. very very disappointed” by anonymous.

Disclaimer: Please be informed that this article is not written to destroy the image of Jumia as a company but just as a guide.

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